(请注意：此文档仍需保留针对爱尔兰法律的免责声明，以确保合规)

1. Warranty Period: 2 Years

We stand by the quality of our modular homes. Express Portables Ireland provides a 2-Year Limited Warranty on:

Structure: The steel frame, chassis, and main structural components.

Fixtures & Fittings: Internal plumbing, cabinetry, flooring, and electrical fittings supplied with the unit.

This warranty is effective from the date of delivery and covers defects in materials and manufacturing workmanship.

2. Service Model & Contractor Liability (Turnkey Product)

We pride ourselves on providing a "Turnkey Product" — meaning the unit itself is complete and ready for use upon delivery. However, to offer the most competitive pricing and local flexibility, we operate under the following terms regarding installation:

Independent Contractors: While we may recommend or coordinate with third-party contractors for site preparation, crane hire, or utility connections (water/electricity/sewage), these services are performed by independent entities.

Customer Responsibility: The customer assumes full responsibility for:

Engaging and paying third-party contractors directly (unless otherwise agreed in writing).

Ensuring the site is level, accessible, and prepared according to our specifications before delivery.

The quality and compliance of any on-site work performed by third parties. Express Portables is not liable for defects or delays caused by site contractors.

3. Warranty Resolution: "Parts Only" Policy

To ensure efficient service across Ireland, our warranty claims are primarily resolved on a "Supply of Parts" basis:

Parts Supply: In the event of a valid warranty claim (e.g., a faulty tap, hinge, or panel), Express Portables will ship the replacement part directly to the customer free of charge.

Installation: The customer is responsible for arranging a local tradesperson (handyman, plumber, or electrician) to install the replacement part. We do not cover the labor costs for minor repairs unless the defect is a major structural failure requiring specialist intervention.

Note: This ensures you get the part quickly without waiting for a centralized service team to travel to your location.

4. Exclusions (What is not covered)

Damage resulting from improper site preparation (e.g., unlevel ground causing door misalignment).

Issues arising from connections made by local electricians or plumbers.

Normal wear and tear, or damage caused by storms/extreme weather.

Corrosion due to lack of maintenance (especially within 5km of the coastline).

建议整合后的完整“严密版”条款 (T&C 附件)

您可以将以下文本作为合同附件 (Schedule A: Warranty Terms & Conditions) 发给客户签字：

LIMITED WARRANTY & LIABILITY TERMS (IRELAND)

1. SCOPE OF WARRANTY (2 YEARS) [您的公司名] warrants to the original purchaser that the Modular Unit will be free from defects in manufacturing materials and workmanship for a period of 24 months from the date of delivery. This warranty is non-transferable.

2. LIMITATION OF REMEDY (PARTS ONLY) In the event of a defect covered by this warranty, our sole obligation is to supply a replacement part or component.

Customer Obligation: The Customer is responsible for the installation of said part and any associated labor costs.

No On-Site Service: We do not provide on-site repair technicians.

3. CRITICAL EXCLUSIONS This warranty does NOT cover:

Leveling Issues: Defects (e.g., doors not latching, structural twisting) caused by foundations that are not perfectly level or have settled/sunk over time.

Installation Errors: Leaks or drafts caused by improper application of silicone sealants, flashings, or expanding foam during the setup phase.

Utility Connections: Issues arising from plumbing or electrical connections made by local tradespeople.

Cosmetic Damage: Scratches, dents, or paint chips identified after the delivery truck has departed the site.

Condensation: Damage related to condensation, which is a maintenance and ventilation issue, not a structural defect.

4. CONSEQUENTIAL LOSS To the fullest extent permitted by Irish Law (including the Consumer Rights Act 2022), [您的公司名] shall not be liable for any indirect or consequential loss, including but not limited to: loss of rent (e.g., Airbnb income), accommodation costs during repairs, or loss of enjoyment.

给 COO 的操作建议

交货签字单 (Delivery Docket)：

司机卸货后，必须让客户签字确认：“Goods received in good condition, no visible cosmetic damage.”

这一步能挡掉 80% 的“划痕/凹陷”索赔。

安装指南免责：

在您的安装说明书/视频中，用红色粗体标注：“Must be sealed by a professional. Leaks caused by improper sealing are not covered.”

不要承诺“符合居住标准”：

在销售话术中，尽量使用“Garden Studio”、“Ancillary Accommodation”或“Temporary Unit”，避免直接承诺符合爱尔兰的 Building Regulations Part L (节能标准)，除非您真的做了 expensive 的升级。

这套条款非常严厉（Aggressive），但对于保护一家做跨境供应链的初创公司来说，是完全必要的。它将“不可控因素”（人工、地基、天气）全部推到了“产品边界”之外